I withdrew crypto from Shakepay, where is it?
Please refer to the following article:
I sent crypto to my Shakepay account, where is it?
When sending crypto to Shakepay, the transaction must first receive 2 confirmations on the Bitcoin network, and 60 confirmations on the Ethereum network
If you have your transaction ID from the wallet the funds were sent from, you can look up how many confirmations your transaction has by using a bitcoin blockchain explorer, or ethereum blockchain explorer
The crypto will be automatically credited into your Shakepay account once they receive the required confirmations
Please reach out to support if you have looked up your transaction ID and have exceeded the required number of confirmations and the funds have not been credited to your Shakepay account.
Related articles:
How can I receive Crypto in my Shakepay wallet?