Shakepay is dedicated to following all applicable laws and regulations. To uphold this commitment, we’ve implemented measures to ensure our platform is not used for prohibited or unsupported activities.

If you think an address has been mistakenly banned, please contact our Customer Support Team, and we’ll investigate the issue.

Shakepay uses various methods to identify crypto addresses potentially involved in prohibited activities. We also track lists of sanctioned or restricted addresses provided by regulatory authorities and law enforcement agencies.

If you believe your crypto address or an address you’re trying to send funds to has been wrongly banned, you can contact Shakepay’s Customer Support team for a review. Please provide any relevant details or documents to assist us in evaluating your request.

To avoid having your crypto address banned by Shakepay, ensure you’re using it in accordance with our Terms of Use and only for legitimate, legal purposes. We advise sending funds only to your personal wallet or to people you know and trust.

If you have any questions about your transaction, or for any account or security related concerns, please reach out to us through the in-app chat by following these steps: