Please click below to jump to the section you wish to update:
Shaketag (username)
How to update my Shaketag? (your @shaketag is your username)
Open the Shakepay app
Click Settings at the bottom right of the home screen
Click Account Settings
Click Profile Modification
A pop up message will appear and require you enable biometric authentication first. Click Open device settings
Enable biometric authentication
Once unlocked, click Change next to your Shaketag in the profile modification section.
Click Got it on the next screen
Enter your new Shaketag
Click Update Shaketag
Please note that as a result of changing your Shaketag, your security question when funding your account has also changed to match. Be sure to update this in your banking app before you send your next e-Transfer!
Once changed, other customers can't claim your old shaketags.
Shaketag can only be changed twice in the app. If you want to change it again, please contact the support team.
You can switch back to your old shaketag anytime but this counts as one of the two times you can change it in the app.
Heads up, you won’t be able to send money out from your account for 24 hours after changing your shaketag
How to update my occupation?
Need to update your occupation? You can now do it from the mobile app!
Open the Shakepay app
Click Settings at the bottom right of the home screen
Click Account Settings
Click Profile Modification
A pop up message will appear and require you enable biometric authentication first. Click Open device settings
Enable biometric authentication
Once unlocked, click Change next to your occupation in the profile modification section.
Start typing your occupation and select the closest match from the dropdown menu
Click Update
Your occupation has now been updated!
How to update my residential address?
Need to update your residential address? You can now do it from the mobile app!
Open the Shakepay app
Click Settings at the bottom right of the home screen
Click Account Settings
Click Profile information
A pop up message will appear and require you enable biometric authentication first. Click Open device settings
Enable biometric authentication
Once unlocked, click Change next to your residential address in the profile modification section.
Start typing your new residential address and select your address
Click Update
Your residential address has now successfully been updated!
How to update my full legal name or date of birth on the app?
If you made a mistake on your full legal name or date of birth during the account sign-up process, here are the steps on how you can update it in the app!
Open the Shakepay app
Click Settings at the bottom right of the home screen
Click Account settings
Click Profile information
A pop up message will appear and require you enable biometric authentication first. Click Open device settings
Enable biometric authentication
Once unlocked, click Change next to the information you need to update (Name or Date of birth) in the Profile modification section.
Please note that you are only allowed to update this information once and make sure that the name you enter matches the full legal name and date of birth you have listed on your government issued photo ID.
8. Enter your correct full legal name and/or date of birth and click on Update
9. Once your name has been updated, click on Verify identity
You can find additional information on how to verify your identity as well as the photo IDs we accept for verification by referring to this article: How to verify my account?
If your account is already fully verified you will not be able to update your full legal name or date of birth in the app. If your account is already verified and you have legally changed your name please reach out to our customer support team and we will be able to help you!