Skip to main content
All CollectionsSecurity & Privacy
Beneficiary Information and Will
Beneficiary Information and Will

What to do if a loved one had a Shakepay account and passed away

Updated over a week ago

If you have assets (digital currency or CAD) stored in your Shakepay account, we would advise you to determine with your notary or lawyer which information to put in your will.

If your beneficiary would want to access the assets of your Shakepay account, we will need to receive a request with the following documents:

  • a death certificate; and

  • a copy of the will or any other similar official documents.

We will need the beneficiary to create a Shakepay account and get his/her identity verified.

During a 30-day period, as we aim to keep our customers' funds secured, we will send emails and SMS to alert that this request was made.

As you will not reply, the assets will then be transferred to the Shakepay account of your beneficiary. Your Shakepay account will then be permanently deleted.

Please note that if your assets are stored in an external wallet, then as your assets are not stored with us, you should discuss directly with your notary or lawyer about the procedure to follow.

Did this answer your question?