Logging in to your Shakepay account
You will need to follow these steps to log in your Shakepay account:
Open the Shakepay app.
Enter your Shaketag, email or phone number associated with the account.
Enter your password - if you are using a passkey, scan the QR code or use your external security key.
Enter the SMS code sent your mobile device, or enter the one-time passcode in your Authenticator.
Unlocking Shakepay with a pin
If you need to unlock your Shakepay app and it's asking for a pin, follow these steps:
Tap on the Shakepay app to open.
Enter your phone's security pin/code. This will be the same code you use to unlock your phone.
Unlocking Shakepay with fingerprint or faceID
If you need to unlock your Shakepay app and it's asking for Fingerprint or FaceID, follow these steps:
Tap on the Shakepay app to open.
Hold the phone to your face to unlock with FaceID, or push down on the fingerprint sensor on your phone when prompted.
Logging out of your Shakepay account
You will need to follow these steps to log out of your Shakepay account:
Open the Shakepay app.
Tap Settings on the bottom right of your screen from the homepage.
Scroll down to Log Out.
Tap This Device Only if you wish to log out from your current device, or All My Devices if you wish to log out of any devices that may be logged into your Shakepay account.