Note: 2FA is now in effect for all Shakepay customers. It has been automatically enabled on your account.

Your Shakepay account is protected by both a password and a second step of verification.
In the second step verification, also called two-factor authentication (2FA), we send you an SMS to your phone with a 6-digit code. You will be prompted to enter that code right after you attempt to login.

Troubleshooting

I did not receive the SMS

Occasionally, there are delays with SMS and they might take up to a minute to show up on your phone. Please note, each verification code received via SMS is only valid for 2 minutes. If more than 2 minutes has passed since receiving the code, you can always input your login information again and a new verification code will be sent to you.

If no SMS is received after a minute, try logging in again.

Still no luck?

If you did not receive the SMS and there's no delay, don't hesitate to reach out!

Still have questions?

Did this answer your question?