If you’re having some trouble signing in to your account and did not receive the two-factor authentication SMS text, we can help!
Make sure the phone number you signed up with is a valid Canadian mobile phone number. Our system unfortunately can only send you a code to a valid non-VoIP Canadian cell phone number.
To reset your 2-Factor Authentication, you can upload your selfie here: https://shakepay.co/documents/reset-2fa with your username and the phone number attached to your account. Please follow the instructions below:
- Photo of yourself
- Holding a photo ID
- With a paper that has today’s date, the phone number you want associated to your account, and “Shakepay” written on it
The picture should resemble the image below with both items in hand at the same time.
We'll be able to get that reset for you!
If you have a new number, you can update the phone number online with the steps here! If you can't get that updated, feel free to reach out to our support team and we can update the number for you.