When Bitcoin or Ethereum are sent out, they have to go through their respective blockchain networks before being added to your account. 

The blockchain network is where your transaction gets “mined," or is confirmed, before reaching its destination. 

While your transaction may be sent out, before it can be deposited in a wallet, it must be confirmed on the blockchain network. 

We like to think of a transaction being mined, or being checked and confirmed, as a car waiting at a red light. In order to proceed to its destination, it has to wait for the green light. For crypto, confirmations are like that green light!

So, if you don't see your crypto deposited right away, don't panic!  The time-frame for this can vary. To keep tabs on your transaction, you can always track it on the blockchain network by viewing its transaction details.

Related articles:
How can I receive Crypto in my Shakepay wallet?

Why is my Shakepay wallet address changing each time I receive BTC?

How can I add crypto to my Shakepay account online?

Did this answer your question?