When Bitcoin or Ethereum are sent out, they have to go through their respective blockchain networks before being added to your account. 

The blockchain network is where your transaction gets “mined," or is confirmed, before reaching its destination. 

While your transaction may be sent out, before it can be deposited in a wallet, it must be confirmed on the blockchain network. 

We like to think of a transaction being mined, or being checked and confirmed, as a car waiting at a red light. In order to proceed to its destination, it has to wait for the green light. For crypto, confirmations are like that green light!

So, if you don't see your crypto deposited right away, don't panic!  The time-frame for this can vary. To keep tabs on your transaction, you can always track it on the blockchain network by viewing its transaction details.


Which networks and tokens does Shakepay support?

Please note that Shakepay offers support exclusively for bitcoin (BTC) on the Bitcoin network, and ethereum (ETH) on the Ethereum network.

Shakepay does not offer support of any tokens (USDC, USDT) on any other blockchain networks, sending ETH or any other token to your Shakepay receive address using an unsupported network such as BEP or ARB will result in permanent loss of funds.

Shakepay can not retrieve or refund tokens sent to your receiving address that have been sent on an unsupported blockchain network.

This applies to withdrawing funds from Shakepay as well. Please make sure to only send funds to a BTC address using the Bitcoin network or an ETH address using the Ethereum network.

Please reach out to our Customer support team if you have any doubts!



Related articles:
How can I receive Crypto in my Shakepay wallet?

Why is my Shakepay wallet address changing each time I receive BTC?

How can I add crypto to my Shakepay account online?

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