Shakepay

I withdrew crypto from Shakepay, where is it?

<a href="https://app.intercom.com/a/apps/b3e33m1x/articles/articles/8342108/show" rel="nofollow noopener noreferrer" target="_blank">I sent out crypto, where can I see more details about my transaction?</a>

- Please refer to the following article:
 <a href="https://app.intercom.com/a/apps/b3e33m1x/articles/articles/8342108/show" rel="nofollow noopener noreferrer" target="_blank">I sent out crypto, where can I see more details about my transaction?</a>

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I sent crypto to my Shakepay account, where is it?

When sending crypto to Shakepay, the transaction must first receive 2 confirmations on the Bitcoin network, and 60 confirmations on the Ethereum network

If you have your transaction ID from the wallet the funds were sent from, you can look up how many confirmations your transaction has by using a <a href="https://mempool.space/" rel="nofollow noopener noreferrer" target="_blank">bitcoin blockchain explorer</a>, or <a href="https://etherscan.io/" rel="nofollow noopener noreferrer" target="_blank">ethereum blockchain explorer</a>

The crypto will be automatically credited into your Shakepay account once they receive the required confirmations

- When sending crypto to Shakepay, the transaction must first receive 2 confirmations on the Bitcoin network, and 60 confirmations on the Ethereum network
- If you have your transaction ID from the wallet the funds were sent from, you can look up how many confirmations your transaction has by using a <a href="https://mempool.space/" rel="nofollow noopener noreferrer" target="_blank">bitcoin blockchain explorer</a>, or <a href="https://etherscan.io/" rel="nofollow noopener noreferrer" target="_blank">ethereum blockchain explorer</a>
- The crypto will be automatically credited into your Shakepay account once they receive the required confirmations

Please reach out to support if you have looked up your transaction ID and have exceeded the required number of confirmations and the funds have not been credited to your Shakepay account.

Related articles: <a href="https://help.shakepay.com/en/articles/2605157-how-can-i-receive-crypto-in-my-shakepay-wallet" rel="nofollow noopener noreferrer" target="_blank">How can I receive Crypto in my Shakepay wallet?</a>

<a href="https://help.shakepay.com/en/articles/5509849-why-is-my-shakepay-wallet-address-changing-each-time-i-receive-btc" rel="nofollow noopener noreferrer" target="_blank">Why is my Shakepay wallet address changing each time I receive BTC?</a>

<a href="https://help.shakepay.com/en/articles/2712384-how-can-i-add-crypto-to-my-shakepay-account-online" rel="nofollow noopener noreferrer" target="_blank">How can I add crypto to my Shakepay account online?</a>