In order to verify your account, our verification team must make sure that your documents meet all the guidelines outlined set out for us. As a result, sometimes, documents may not be approved right away. 

Don't worry if this happens! Our verification team will make sure to get back to you with more details to get your account verified! 

When this happens, you will receive an email from our verification team requesting that you view the status of your documents!

When you tap on the link in the email the verification team sends you, you can review your submitted documents.  The reason that they were not approved will also be displayed: 

Depending on the issue outlined, you will need upload a new document with the errors corrected! 

If you are having issues supplying the corrected documents, you can always reach out to support! 


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