Where do I see my Shakepay Card transactions?
Your Shakepay Card is a prepaid Visa*. All transactions will be displayed in your Canadian Cash balance.
You can use the transaction filters to see only your card transactions by following these steps:
Open the Shakepay app and log in.
Select Cash Balance from the home screen.
Click the filters button next to the transaction header.
Select Card purchase or Card Refund.
Add a date range.
Click Apply.
You can click reset to change the filters or view your transactions without any filter
Why is my card transaction pending?
All transactions will first be listed as pending before they are processed. It can take up to 2-14 days for a pending transaction to be settled with the merchant. If you have been waiting longer than usual for your transaction to be processed, please contact support.
What should I do when I notice a duplicate transaction ?
On occasion, there are duplicate transactions with specific merchants which are not resolved right away. This is seen most often with Uber Technologies Inc. (Uber).
Please note, both transactions will not be settled with the merchant. However, it can take up to 14 days to release the funds from the duplicate transaction on their side. Once this is done, the funds will be available in your CAD balance.
Note: that refunds are out of Shakepay’s control. Once a refund is issued to you from Uber Technologies Inc., Shakepay needs to wait for Uber Technologies Inc. to tell us that the transaction has been reverted. Once the transaction is reverted, we will process it and you will receive your funds.
Can I spend my crypto balance with the Shakepay Card?
No, your Shakepay Card only allows you to spend from your Canadian dollar balance. If you would like to use your crypto balance, you will first need to sell your crypto for Canadian dollars. Once you have successfully sold your crypto, the change will be reflected in your Canadian dollar balance and you will be able to make purchases using your Shakepay Card.
Can I take out cash at an ATM?
Virtual Shakepay Cards will not be compatible with use at ATMs. You won't be able to withdraw funds from an ATM with your Shakepay Card.
Any further announcements will be added to our blog.
Why is my Shakepay Card being declined?
Your card could be declined for different reasons. Please check this list to see if any reason applies:
Make sure you have enough Canadian dollars to cover your purchase. If you don't, add funds with a quick e-Transfer!
Make sure you are not attempting a purchase above $250 with Apple and Google Pay as this is their standard limit on tap and pay transactions.
Check with the merchant if they accept prepaid Visa cards.
Make sure you have not reached the daily and monthly limits:
$5,000 CAD per transaction
$5,000 CAD per day
$50,000 CAD per month
The daily limit resets at midnight UTC, this means that the daily limit of $3,000 will reset at 7pm EST.
If your card is still declined after doing this and your transaction is not going through, check if your merchant is on the list of unauthorized merchants.
The Shakepay Card does not support the following types of transactions:
- Gambling, lotteries, casinos and non-sport internet gaming
- Quasi Cash and money transfer transactions (including securities, bonds, travellers cheques etc.)
- Dating/Escort Services or Massage Parlors
- Direct/Tele Marketing services
If none of these apply to your transaction, contact our support team so they can help you further by following these steps:
Open the Shakepay app and log in.
Click the Settings wheel at the bottom right.
Click Help.
Click Support Chat.
Click Send us a message.
*Trademark of Visa International Service Association and used under licence by Peoples Trust Company. Shakepay Visa Prepaid Card is issued by Peoples Trust Company pursuant to licence by Visa Int.
Related articles:
How do I fund my Shakepay Card?