We strongly recommend contacting your local law enforcement to report the scam. Shakepay is fully prepared to collaborate with authorities to assist them with their investigation. Law enforcement agencies can directly contact Shakepay for assistance by emailing [email protected].

For reporting fraud or seeking further advice, contact the Canadian Anti-Fraud Centre at 1-888-495-8501 (Toll-Free) or submit a report online at www.antifraudcentre-centreantifraude.ca.

To gather information for your report, you can request your transaction history via the app. Go to settings and select "Request Transaction Summary." This will send an email with a detailed Excel file listing all your transactions. Providing your transaction history is crucial for law enforcement and fraud reporting agencies to analyze and trace suspicious activity in your account accurately.

Please remember that cryptocurrency transactions are irreversible. Once a transaction is completed, Shakepay cannot reverse or access it on your behalf. Due to the decentralized nature of blockchain technology, transactions cannot be retrieved or reversed once they are processed. Additionally, Shakepay only supports specific transaction networks, such as Ethereum (ETH/ERC-20). Transactions using unsupported networks will fail to reach your Shakepay wallet and cannot be recovered. For example, transactions from Hyperliquid to a Shakepay wallet are incompatible.

Please see our other FAQs for more information on types of scams and how to spot phishing attempts. Additionally, Shakepay's blog offers resources to help you identify common scams, such as fake investment websites, romance scams, and impersonation by "recovery agents" or brokers. Educating yourself on these tactics can help you avoid future scams.