The option to fund Shakepay accounts via wire transfer is only available for fully verified accounts.
If you need to verify your account, you can follow the steps here!
Follow the steps below on how to initiate a wire transfer to your Shakepay account!
Step 1: Save your bank account details
In the mobile app, click the "Add" button and select "Wire Transfer."
Click "Link a bank account" then enter your bank account details.
Once you've entered your details, click "Confirm"
Note: For personal Shakepay accounts, we only accept wire transfers from your personal bank accounts that match your full legal name.
For business accounts, we accept transfers from corporate bank accounts that also reflect the exact name of your business as listed on your Shakepay account. Wire transfers must be in Canadian dollars.
Step 2: Create a wire transfer request
Click "Create wire transfer request."
Select the amount to transfer and the bank account from which the funds will be sent, then click "Continue."
Confirm the information, then you’ll be redirected to the instructions page.
You will see Shakepay’s bank details along with a reference code that you must include when making the wire transfer.
Step 3: Send your wire
Use the provided banking details and visit your bank's physical bank branch to initiate the wire transfer.
Include the reference code, as it helps us verify the transfer and process it faster!
If the bank teller is unsure where to enter the reference code, here are examples for each bank:
RBC:Remittance Information
TD: Instruction
BMO: Remittance Information
Desjardins: Payment Details
CIBC: Details of Payment
Scotiabank: Information to Beneficiary
ATB: Info for the Beneficiary
Simplii: Details of Payment
Vision Credit Union: Receipt Info
Access Credit Union: Payment Details
Innovation Credit Union: Receipt Info
Meridian Credit Union: Payment Details
HSBC: Payment Details
Step 4: Having your funds credited into your Shakepay account
Note: Once you initiate the wire transfer from your bank, it may take up to 2-3 business days for the funds to be credited to your Shakepay account.
To help us locate your wire transfer, please upload the wire document issued by the bank using this link.
Once you have uploaded your wire document using the link above, please notify our Customer Support Team.
If you have also been waiting longer than 2-3 business days upon initiating the wire transfer, please follow these steps:
Contact your financial institution to ensure that the wire has successfully been released from their end.
Once you have contacted your bank, you can reach out to our Customer Support Team and we will be happy to assist you!
I have been waiting more than 2-3 days for my wire transfer
Contact us by following the steps below to follow-up regarding the status of wire transfer:
Open the Shakepay app
Click on Settings (⚙️ icon) at the bottom right of the app
Click Help
Click Support chat
Click Send us a message
Managing your saved bank accounts:
On the wire transfer page, click "View bank accounts."
From here, you can see the list of saved bank accounts and add new ones.
To delete a saved account, select it from the list, and you’ll have the option to remove it!
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