Shakepay

What to do if you send unsupported coins to your Shakepay account

Unsupported Coins

Learn how to enable or disable Shakepay app notifications!

How do I turn on or off notifications from the app?

Send and receive USDC from your Shakepay account

USDC

Buy or sell US Dollars on your Shakepay account

US Dollars

How do I exchange from BTC/ETH to CAD/USD on Shakepay?

Transaction information using the Shakepay Mobile App

Transactions - Mobile App

This article will show you the steps to add funds to your Shakepay account using Interac e-Transfer!

How to fund my Shakepay account with Interac e-Transfer?

Want to send over $10,000 to your Shakepay account via wire transfer? Here's how!

How to fund my Shakepay account with a wire transfer?

Here are the steps to receive crypto in your Shakepay wallet. You can also follow these steps to find your BTC wallet or ETH wallet.

How can I receive crypto in my Shakepay wallet?

What wallet address types does Shakepay support?

How do receiving addresses work at Shakepay?

How to submit your proof of joint bank account to deposit an e-Transfer coming from a joint bank account

Funding your Shakepay account through a joint bank account

instructions on how to update your e-Transfer profile name!

How do I update my e-Transfer profile name on my bank account?

How to access your new Ethereum wallet and receive funds!

Ethereum Address Update

This article explains what is a proof of source of funds and when it's required.

What is Proof of Source of Funds and when will it be requested from me?

How to resolve a 412 error on an e-Transfer that has not yet been deposited

My e-Transfer is pending with a 412 error code

To your Shakepay Account

You will find the steps to send your cash balance from Shakepay to your bank account and how to cancel a pending e-Transfer withdrawal.

How to send an e-Transfer to my bank?

How to have your crypto transactions confirmed in minutes with priority withdrawals or use regular speed.

How to send crypto to an external wallet using fast or normal speed?

Withdraw your funds to your Canadian bank account using a wire transfer!

How can I withdraw my funds via wire transfer?

How to Shakepay a friend?

Need to cancel your e-Transfer withdrawal? Find out how!

How to cancel an e-Transfer withdrawal?

Find out how to download a void cheque from your financial institution.

How to download a void cheque from my bank to complete my wire withdrawal request?

From your Shakepay Account

You will find the steps to buy or sell crypto on the app and on the Shakepay website.

How can I buy or sell crypto in the app and online?

How to place custom orders that will allow you to buy or sell BTC and ETH at a price that you set?

How do custom orders work on the Shakepay app?

Recurring buys allow you to place automatic buys at a pace you set! You will find the steps to set up a recurring buy in this article.

How do recurring buys work on the Shakepay app?

For every trade above $100,000, you are eligible for a volume discount.

Volume discounts on large crypto orders

Buying and Selling

Essential Tax Guidelines for Cryptocurrency Transactions

Cryptocurrency and tax obligations

You will find the steps to download your trade confirmation, complete transaction history or monthly statement in this article!

Where can I see my Shakepay trade confirmation, full transaction history and monthly statements?

In this article, you will find the steps to filter by transaction type and date range in your CAD, BTC and ETH wallets.

How to use our transaction filters in the app?

Transaction details

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