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Adding funds to your Shakepay Card
Adding funds to your Shakepay Card

Add funds to your Shakepay Card in a few clicks!

Updated over 3 months ago

How do I fund my Shakepay Card?

The Shakepay Visa* Prepaid Card allows you to spend funds directly from your Shakepay Canadian dollar balance.

Note: Your Bitcoin or Ethereum balance cannot be used for Shakepay Card purchases.

You can add funds by sending an Interac e-Transfer from your Canadian bank account by following these steps:

  1. Log into your Shakepay app.

  2. Click on "Add" from the home screen.

  3. Click on "Interac e-Transfer®".

  4. You will find the information required for your e-Transfer:

    • Funding email address, security question and security answer

    • Please make sure that the e-Transfer information is accurate as any typos may result in the transaction not reaching our end.

  5. Head to your mobile or web banking and log in.

  6. Navigate to the "send e-Transfer" section in your online banking services and use the information copied in your clipboard to add your Shakepay account as an e-Transfer contact.

  7. Initiate an e-Transfer by selecting your new Shakepay contact you created in the step before and then enter the amount you would like to send!

Image showing steps 1 to 4 to add funds by e-Transfer: 1. Log into your Shakepay app. 2. Click on Add from the home screen. 3. Click on Interac e-Transfer®. 4. Copy each field to your clipboard by tapping each field: funding email address, security question and security answer.

Notes:

  • Please allow up to 1 hour for e-Transfers to be received.

  • Please only send funds from your personal bank account as we do not support e-Transfers from a 3rd party (friends or family) or a business account.

  • If this is your first time sending an e-Transfer, it can take up to 24 hours to approve your bank account.

  • Shakepay's funding email address to send e-Transfers to your account is: [email protected]

Why does my Shakepay Card balance say $0.00 after depositing CAD to my Shakepay account?

While e-Transfers are usually instant, sometimes, there is a delay from either the sending or receiving bank's end.

Up to 1 hour is considered normal wait times for e-Transfers, but if you are waiting longer than this, please reach out to our Customer Support Team through the app and we will be happy to look into it for you!

*Trademark of Visa International Service Association and used under license by Peoples Trust Company. Shakepay Visa Prepaid Card is issued by Peoples Trust Company pursuant to licence by Visa Int.

Related articles:
​How do I sign up for the Shakepay Card?

How does the Shakepay Card work?
​​Cashback rewards with the Shakepay Card

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