To update the e-Transfer profile nickname to your full legal name to match your Shakepay account please:
Log into Simplii Financial Mobile App
On the left hand side, click on Interac e-Transfer®
Select Interac e-Transfer® Settings
Click on Edit my profile
Change your nickname to your first and last name
Click on Save
Once this is done, kindly send us a reminder on the e-Transfer so we can see that the name has been changed!
To send a reminder:
On the left hand side, click on Interac e-Transfer®
Click on Review History
Select the actual e-Transfer to Shakepay and then send a reminder
Thank you!