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When to contact your account manager or Customer Support

Your account manager offers meetings to support you with using Shakepay, including feature walkthroughs. For immediate help contact Customer Support.

What is my account manager for?

  • Booked meetings to make the most of Shakepay

  • Walkthroughs of new or existing features

  • Support sending wires and questions about account limits

  • Questions about large-volume discounts

  • Feedback about your experience

Your account manager answers requests during business hours.


When should I contact Customer Support?

  • Urgent, immediate help

  • Help logging in

  • Help with contests or rewards

Live chat with customer support is available as from 8 am to 10 pm EST.

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