Go to Shakepay

Shakepay's frequently asked questions (FAQ)

Shakepay Card

Learn about the Shakepay Card!

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16 articles in this collection
Written by Sylvie and Jonathan

Sign Up

How to set up your personal account

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Written by Sophie and Jordyn

Account Verification

How to verify your personal account

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5 articles in this collection
Written by Sophie, Rebecca, and Jean

Transactions - Mobile App

Transaction information using the Shakepay Mobile App

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19 articles in this collection
Written by Sophie, Rebecca, and Sylvie

Transactions - Web

Transaction information using the Shakepay Website

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4 articles in this collection
Written by Sophie

Profile modifications

How to make changes to your Shakepay profile

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3 articles in this collection
Written by Sophie, Jean, and Jonathan

Login & 2FA

What to do when you're unable to login

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6 articles in this collection
Written by Sophie, Rebecca, and Jill

Referrals & Rewards

How to refer a friend, or to get referred

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3 articles in this collection
Written by Andrew, Sophie, and Sylvie

Business Accounts

How to set up and verify your business account

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3 articles in this collection
Written by Sophie

Security & Privacy

What measures we have in place and how to better secure your Shakepay Account

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14 articles in this collection
Written by Customer Support, Jill, Roy and 5 others

Fees

How Shakepay makes money

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1 article in this collection
Written by Jean

Support

How to contact our support team

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2 articles in this collection
Written by Sylvie and Lianne

Beta Testing

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1 article in this collection
Written by Sophie