Shakepay's frequently asked questions (FAQ)

Shakepay Card

Learn about the Shakepay Card!

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Sign Up

How to set up your personal account

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Account Verification

How to verify your personal account

5 articles in this collection
Written by Sophie, Rebecca, and Jean

Transactions - Mobile App

Transaction information using the Shakepay Mobile App

19 articles in this collection
Written by Sophie, Rebecca, and Sylvie

Transactions - Web

Transaction information using the Shakepay Website

4 articles in this collection
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Profile modifications

How to make changes to your Shakepay profile

2 articles in this collection
Written by Sophie and Jean

Login & 2FA

What to do when you're unable to login

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Referrals & Rewards

How to refer a friend, or to get referred

2 articles in this collection
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Business Accounts

How to set up and verify your business account

3 articles in this collection
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Security & Privacy

What measures we have in place and how to better secure your Shakepay Account

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13 articles in this collection
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Fees

How Shakepay makes money

1 article in this collection
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Support

How to contact our support team

2 articles in this collection
Written by Sylvie and Lianne

Beta Testing

1 article in this collection
Written by Sophie