Shakepay's frequently asked questions (FAQ)

Shakepay Card

Learn about the Shakepay Card!

20 articles

Written by Sylvie, Jill and Rebecca

Sign Up

How to set up your personal account

2 articles

Written by Rebecca

Account Verification

How to verify your personal account

5 articles

Written by Rebecca and Jean

Transactions - Mobile App

Transaction information using the Shakepay Mobile App

21 articles

Written by Rebecca, Sylvie and Jill

Transactions - Web

Transaction information using the Shakepay Website

4 articles

Written by Rebecca

Profile modifications

How to make changes to your Shakepay profile

3 articles

Written by Rebecca and Jean

Login & 2FA

What to do when you're unable to login

6 articles

Written by Rebecca and Jill

Referrals & Rewards

How to refer a friend, or to get referred

3 articles

Written by Austin, Rebecca and Sylvie

Business Accounts

How to set up and verify your business account

3 articles

Written by Rebecca

Settings

1 article

Written by Jill

Security & Privacy

What measures we have in place and how to better secure your Shakepay Account

16 articles

+2

Written by Jill, Customer Support, Roy and 2 others

Fees

How Shakepay makes money

1 article

Written by Jean

Support

How to contact our support team

2 articles

Written by Sylvie and Rebecca

Beta Testing

1 article

Written by Rebecca