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Login & 2FA

Login & 2FA

What to do when you're unable to login

Sophie avatar Rebecca avatar Jill avatar
6 articles in this collection
Written by Sophie, Rebecca, and Jill
Password

I forgot my password

How to reset your password
Sophie avatar
Written by Sophie
Updated over a week ago

How can I reset my password online?

What to do if you have forgotten your Shakepay password
Sophie avatar
Written by Sophie
Updated over a week ago
2 Factor Authentication

How do I login with 2FA?

Logging in with 2FA
Sophie avatar
Written by Sophie
Updated over a week ago

How to enable 2FA with an Authenticator app

Switching from 2FA by SMS to TOTP
Rebecca avatar
Written by Rebecca
Updated over a week ago

I can't access my 2FA code to log in to my business account

Instructions to reset your business account 2FA method to SMS or update the phone number on your account.
Jill avatar
Written by Jill
Updated over a week ago

I can't access my 2FA code to login

Instructions to reset your 2FA method to SMS or update the phone number on your account.
Sophie avatar
Written by Sophie
Updated over a week ago
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