Login & 2FA

What to do when you're unable to login

5 articles in this collection
Written by Sophie and Rebecca

Password

I forgot my password

How to reset your password

Written by Sophie
Updated over a week ago

How can I reset my password online?

What to do if you have forgotten your Shakepay password

Written by Sophie
Updated over a week ago

2 Factor Authentication

How do I login with 2FA?

Logging in with 2FA

Written by Sophie
Updated over a week ago

How to enable 2FA with an Authenticator app

Switching from 2FA by SMS to TOTP

Written by Rebecca
Updated over a week ago

I can't access my 2FA code to login

Resetting your two-factor authentication depending on the 2FA method you have (authenticator app or sms)

Written by Sophie
Updated over a week ago