Login & 2FA

What to do when you're unable to login

6 articles in this collection
Written by Sophie, Rebecca, and Jill

Password

I forgot my password

How to reset your password

Written by Sophie
Updated over a week ago

How can I reset my password online?

What to do if you have forgotten your Shakepay password

Written by Sophie
Updated over a week ago

2 Factor Authentication

How do I login with 2FA?

Logging in with 2FA

Written by Sophie
Updated over a week ago

How to enable 2FA with an Authenticator app

Switching from 2FA by SMS to TOTP

Written by Rebecca
Updated over a week ago

I can't access my 2FA code to log in to my business account

Instructions to reset your business account 2FA method to SMS or update the phone number on your account.

Written by Jill
Updated over a week ago

I can't access my 2FA code to login

Instructions to reset your 2FA method to SMS or update the phone number on your account.

Written by Sophie
Updated over a week ago