Login & 2FA

What to do when you're unable to login

5 articles in this collection
Written by Sophie and Rebecca

Password

I forgot my password

How to reset your password

Written by Sophie
Updated yesterday

How can I reset my password online?

What to do if you have forgotten your Shakepay password

Written by Sophie
Updated over a week ago

2 Factor Authentication

How do I login with 2FA?

Logging in with 2FA

Written by Sophie
Updated in the last 15 minutes

How to enable 2FA with an Authenticator app

Switching from 2FA by SMS to TOTP

Written by Rebecca
Updated over a week ago

I can't access my 2FA code to login

Resetting your two-factor authentication depending on the 2FA method you have (authenticator app or sms)

Written by Sophie
Updated yesterday