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Security & Privacy
What measures we have in place and how to better secure your Shakepay Account
+3
13 articles in this collection
Written by
Jean,
Roy,
Sophie
and 3 others
Why does Shakepay ask for more documents?
Written by
Jill
Updated over a week ago
Who may enforcement offices contact for a production order or for criminal matters?
Information requests for criminal or fraud matters
Written by
Customer Support
Updated over a week ago
Security
We're asking some new questions to comply with regulators
Written by
Rebecca
Updated over a week ago
Is my information and money safe and secure in Shakepay?
How can I trust Shakepay?
Written by
Jean
Updated over a week ago
Email confirmation for crypto withdrawals
How to turn on and off email confirmation before sending out Bitcoin or Ethereum.
Written by
Sophie
Updated over a week ago
Shakepay Reserves and Security Report
An independent report on security and operational practices
Written by
Sophie
Updated over a week ago
Shakepay's cold storage insurance policy
Written by
Sophie
Updated over a week ago
Emergency actions
What happens if I lose my phone?
What to do if your phone is lost or stolen
Written by
Sophie
Updated over a week ago
Scams & Phishing
How to identify scams
Keeping your funds safe
Written by
Rebecca
Updated over a week ago
Reporting scams and fraudulent activity
I was scammed, what now?
Written by
Rebecca
Updated over a week ago
How to spot a phishing attempt
Phishing sites mimic authentic webpages.
Written by
Rebecca
Updated over a week ago
Privacy
How does enabling phone contacts permission affect my privacy?
Will my contact list be stored on Shakepay servers?
Written by
Roy
Updated over a week ago
How do I enable Stealth Mode?
Stealth Mode gives you the ability to hide your account balances away from prying eyes.
Written by
Jill
Updated over a week ago