Security & Privacy

What measures we have in place and how to better secure your Shakepay Account

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14 articles in this collection
Written by Jean, Roy, Sophie and 5 others

Why does Shakepay ask for more documents?

Written by Jill
Updated over a week ago

Who may enforcement offices contact for a production order or for criminal matters?

Information requests for criminal or fraud matters

Written by Customer Support
Updated over a week ago

Security

We're asking some new questions to comply with regulators

Written by Senada
Updated over a week ago

Is my information and money safe and secure in Shakepay?

How can I trust Shakepay?

Written by Jean
Updated over a week ago

Email confirmation for crypto withdrawals

How to turn on and off email confirmation before sending out Bitcoin or Ethereum.

Written by Sophie
Updated over a week ago

Shakepay Reserves and Security Report

An independent report on security and operational practices

Written by Sophie
Updated over a week ago

Shakepay's cold storage insurance policy

Written by Sophie
Updated over a week ago

Emergency actions

How do I suspend my account if I believe it has been compromised?

How to suspend my account

Written by Sylvie
Updated over a week ago

What happens if I lose my phone?

What to do if your phone is lost or stolen

Written by Sophie
Updated over a week ago

Scams & Phishing

How to identify scams

Keeping your funds safe

Written by Rebecca
Updated over a week ago

Reporting scams and fraudulent activity

I was scammed, what now?

Written by Rebecca
Updated over a week ago

How to spot a phishing attempt

Phishing sites mimic authentic webpages.

Written by Rebecca
Updated over a week ago

Privacy

How does enabling phone contacts permission affect my privacy?

Will my contact list be stored on Shakepay servers?

Written by Roy
Updated over a week ago

How do I enable Stealth Mode?

Stealth Mode gives you the ability to hide your account balances away from prying eyes.

Written by Jill
Updated over a week ago