Shakepay

Information requests for criminal or fraud matters.

Who may enforcement offices contact for a production order or for criminal matters?

What is a risk profile and why is Shakepay asking me these questions?

How do I complete my risk profile?

What to do if a loved one had a Shakepay account and passed away

Beneficiary Information and Will

What measures we have in place and how to better secure your Shakepay Account

Security & Privacy

We're asking some new questions to comply with regulators

Why are certain actions restricted in my account?

Why has my Shakepay account been limited?

Learn about Shakepay's commitment to keeping your account and funds safe!

Is my information and money safe and secure in Shakepay?

Tried sending your crypto out of your Shakepay account and the transaction was blocked? Here are your next steps!

Why does Shakepay ban certain crypto addresses?

How to enable or disable emails for crypto withdrawals?

Email confirmation for crypto withdrawals

Is your Shakepay account experiencing limited functionality while traveling overseas? Here's why!

Can I use Shakepay while traveling abroad?

Independent review of Shakepay's Security and Operational Procedures

Shakepay Reserves and Security Report

How does Shakepay protect digital assets?

Shakepay's cold storage insurance policy

Why am I prompted to submit a security selfie and how do I submit it?

How to submit a security selfie from the app?

Enable passkeys on your Shakepay account to achieve the highest level of account security.

How to enable Passkeys

What is an anti-phishing code and where can I find it?

Where can I find my anti-phishing code?

Security

How to secure your Shakepay account if your device is lost or stolen?

What are my next steps if my phone is lost or stolen?

Emergency actions

How to identify scams?

Reporting scams and fraudulent activity

Recognizing a phishing attempt and what you can look out for?

How to spot a phishing attempt

Scams & Phishing

Will my contact list be stored on Shakepay servers?

How does enabling phone contacts permission affect my privacy?

Stealth Mode enables you to hide your account balances away from prying eyes. Your balance will be displayed as asterisks in Stealth Mode.

How do I enable Stealth Mode?

Privacy

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