Shakepay

Information requests for criminal or fraud matters.

Information Requests from Law Enforcement and Government Authorities

What is a risk profile and why is Shakepay asking me these questions?

How do I complete my risk profile?

What to do if a loved one had a Shakepay account and passed away

Beneficiary Information and Will

How to enforce the address book

This article outline the types of advanced security offered at Shakepay

Account security at Shakepay

What measures we have in place and how to better secure your Shakepay Account

Security & Privacy

We're asking some new questions to comply with regulators

Why are certain actions restricted in my account?

Why has my Shakepay account been limited?

Learn about Shakepay's commitment to keeping your account and funds safe!

Is my information and money safe and secure in Shakepay?

Tried sending your crypto out of your Shakepay account and the transaction was blocked? Here are your next steps!

Why does Shakepay ban certain crypto addresses?

How to enable or disable emails for crypto withdrawals?

Email confirmation for crypto withdrawals

Is your Shakepay account experiencing limited functionality while traveling overseas? Here's why!

Can I use Shakepay while traveling abroad?

Independent review of Shakepay's Security and Operational Procedures

Shakepay Reserves and Security Report

How does Shakepay protect digital assets?

Shakepay's cold storage insurance policy

Why am I prompted to submit a security selfie and how do I submit it?

How to submit a security selfie from the app?

Enable passkeys on your Shakepay account to achieve the highest level of account security.

How to enable Passkeys

What is an anti-phishing code and where can I find it?

Where can I find my anti-phishing code?

Security

How to secure your Shakepay account if your device is lost or stolen?

What are my next steps if my phone is lost or stolen?

Emergency actions

How to identify scams?

Reporting scams and fraudulent activity

Recognizing a phishing attempt and what you can look out for?

How to spot a phishing attempt

How to verify if a call from Shakepay is legitimate.

When you might receive a call from Shakepay

Scams & Phishing

Will my contact list be stored on Shakepay servers?

How does enabling phone contacts permission affect my privacy?

Stealth Mode enables you to hide your account balances away from prying eyes. Your balance will be displayed as asterisks in Stealth Mode.

How do I enable Stealth Mode?

Privacy

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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