Security & Privacy

What measures we have in place and how to better secure your Shakepay Account

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14 articles in this collection
Written by Jean, Roy, Sophie and 5 others

Why does Shakepay ask for more documents?

Written by Jill
Updated over a week ago

Who may enforcement offices contact for a production order or for criminal matters?

Information requests for criminal or fraud matters

Written by Customer Support
Updated over a week ago

Security

We're asking some new questions to comply with regulators

Written by Senada
Updated over a week ago

Is my information and money safe and secure in Shakepay?

How can I trust Shakepay?

Written by Jean
Updated over a week ago

Email confirmation for crypto withdrawals

How to turn on and off email confirmation before sending out Bitcoin or Ethereum.

Written by Sophie
Updated this week

Shakepay Reserves and Security Report

An independent report on security and operational practices

Written by Sophie
Updated over a week ago

Shakepay's cold storage insurance policy

Written by Sophie
Updated this week

Emergency actions

How do I suspend my account if I believe it has been compromised?

How to suspend my account

Written by Sylvie
Updated over a week ago

What happens if I lose my phone?

What to do if your phone is lost or stolen

Written by Sophie
Updated this week

Scams & Phishing

How to identify scams

Keeping your funds safe

Written by Rebecca
Updated over a week ago

Reporting scams and fraudulent activity

I was scammed, what now?

Written by Rebecca
Updated over a week ago

How to spot a phishing attempt

Phishing sites mimic authentic webpages.

Written by Rebecca
Updated over a week ago

Privacy

How does enabling phone contacts permission affect my privacy?

Will my contact list be stored on Shakepay servers?

Written by Roy
Updated over a week ago

How do I enable Stealth Mode?

Stealth Mode gives you the ability to hide your account balances away from prying eyes.

Written by Jill
Updated this week