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Why has my Shakepay account been limited?
Why has my Shakepay account been limited?

Why are certain actions restricted in my account?

Updated over a week ago

Q: Why has my Shakepay account been limited?

A: Shakepay takes compliance and fraud prevention seriously, and we use a variety of tools and techniques to monitor our platform and help make sure your account and your funds are safe. We may limit your account to conduct an internal investigation and reduce the possibility of fraudulent or scam-based activity.

Q: How can I remove the limits and unblock my account?

A: If your Shakepay account has been limited, please contact our customer support team for assistance and to request a review of your account. We’ll be happy to help get this resolved!

Follow these steps to contact support to unblock your account:

  1. Open the Shakepay app and log in.

  2. Click the Settings wheel at the bottom right.

  3. Click Help.

  4. Click Support Chat.

  5. Click Send us a message.

  6. Click Get Started.

  7. Click My account is limited or Resolve the issue on my account.

  8. Follow the steps and our support team will reply to help you unlock your account.

Our support team typically responds within 24 hours.

We do our best to accurately identify and mitigate risks, but sometimes, we make mistakes!

Q: How can I avoid triggering a compliance or fraud rule block on my Shakepay account?

A: The best way to avoid having your account limited is to use it only in accordance with our Terms of Use, always for legitimate and legal purposes.

We recommend only sending funds to your own wallet or to people you know and trust. If you’re unsure if a specific action or activity is supported, please reach out to support and we’ll be happy to assist.

Q: How long will my Shakepay account be limited?

A: The length of time that your Shakepay account will be limited depends on the reason for the limitation and the outcome of our review. In some cases, we may be able to lift the limitation quickly, while in other cases, it may take longer to resolve the issue. We appreciate your patience.

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