How do I send an e-Transfer to my friends and family?
Login to the Shakepay app
Select Interac e-Transfer
Tap Select a recipient
Select the recipient from your Contacts, or add a new recipient.
Input the amount you wish to send
Create a security question and security answer for your recipient to answer
Confirm the transaction!
How do I add a recipient?
Open the Shakepay app
Click Interac e-Transfer
Click Select recipient
Click Add recipient
Add your contact's information
Click Add contact
You will then be able to send funds to this recipient at any time in the future.You will then be able to send funds to this recipient at any time in the future.
How do I cancel my e-Transfer?
You can cancel an e-Transfer you have initiated as long as the funds are not yet deposited to a bank.
To cancel a pending e-Transfer to someone else, simply:
Open the Shakepay app.
Click on Cash Balance
Find the transaction listed in All transactions
Select Cancel and confirm.
Can my friends and family send me an e-Transfer to my Shakepay account?
You can only send funds to Shakepay from a Canadian bank account that is under your own name. e-Transfers from banks accounts other than your own personal bank account will not be deposited to Shakepay.
Are there any limits to how much money I can send?
You can send up to $999 per e-Transfer sent to a friend.
You can send up to $10,000 to your own bank account.
How long should it take for the recipient to receive the funds?
e-Transfers are often received within a few minutes but can take up to an hour to be confirmed on the Interac network.
If you are experiencing a longer than usual delay, please don’t hesitate to contact support!