What is a Passkey?
Passkeys are a new feature that enable secure logins to your accounts using biometrics like fingerprint, facial recognition, or a PIN. Once configured, you can even eliminate your password entirely.
By removing the password, you reduce the risk of accidentally or intentionally sharing information that could grant others access to your account.
Note: Not all devices are compatible with passkeys. Android support for passkeys is limited at this time. Physical FIDO security keys require a pin to be used as a passkey.
Enabling passkeys on mobile (iOS & Android)
In the Shakepay app, click on on "Settings" (⚙️ icon)
Click "Security & privacy"
Select "Passkeys"
Click "Add new passkey"
Feel free to name your new passkey and then click "Create"
Follow the passkey setup instructions as per your device’s settings
Your new passkey is now setup!
Optional: Once you have a passkey set up, you can delete your password.
Deleting your Password
In the Shakepay app, click on on "Settings" (⚙️ icon)
Click "Security & privacy"
Select "Passkeys"
Click "Remove your password"
Click "Confirm"
I lost access to my passkey and I don’t have a password on my account
Follow these steps to reset your password when you are passwordless if you are still able to log in:
Log into your Shakepay account using the mobile app
Click the "Settings" (⚙️) icon at the bottom right of the app
Click on "Help" and then select "Support chat"
Our Customer Support Team will help you reset your passkeys or password and you will need to complete a verification selfie to ensure that you are the one trying to access your account!
Want to learn more about passkeys?
Check out some of these resources to learn more about this new exciting security development: