Most accounts are verified during sign up through an automated identity check.
If the automated identity check doesn’t work for you, you will need to:
In the mobile app, access the settings page
Click on upload selfie
From here, you will be asked to submit both:
An image of your photo ID
Record a quick selfie video
You will be prompted to select the photo ID that will be used to verify your identity. Accepted forms of photo ID include:
All valid passports
All valid Canadian drivers licenses (with photo)
All valid Canadian provincial ID cards
All valid Canadian residence permit cards
All foreign national drivers licenses
All Canadian provincial identity cards
We will not accept:
Any foreign national ID that is not a driver's license
Provincial health cards (exception: BC Services Cards)
Once the photo of your identity document has been submitted, you will be asked to record the selfie video.
For the selfie video, you will be required to speak out loud and move your head. All actions should be completed within 25 seconds.
To submit your documents:
Click on submit video and then submit verification
Your submission will be reviewed shortly! The verification team will reach out to you once your submission has been reviewed.
Please Note: Customers can only open one personal Shakepay account.