Most accounts are verified during sign up through an automated identity check.
If this didn't work for you, no sweat, we'll just have to ask you for some documents.
You'll be asked to submit one or both of the following documents:
- Proof of address
- Selfie with ID
It's important we follow this procedure because this is a requirement for operating a regulated money service business, like Shakepay, in Canada.
Proof of address
This document must be a current, original, and electronic document showing your name and address clearly.
Current: for monthly statements, it should be the most recent statement you have.
Original: cannot be a scan, photocopy, or picture of a paper document.
Electronic: must be an e-bill or e-statement downloaded from your provider's website.
The following are acceptable:
- Bank or credit card statement
- Utility bill
- Benefits or insurance statement
- T4 or ROE
Selfie with ID
You will need to send a selfie while holding:
1. Your passport or driver's license (health card will not be accepted)
2. A paper with:
- the word "Shakepay"
- today's date
Please make sure that your photo, paper, and ID are clear and readable.
Example selfie with ID
Once you have the document and selfie you can upload them here: