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How to verify my account?
How to verify my account?

Documents to send when the automated identity check fails

Updated over a week ago

Most accounts are verified during sign up through an automated identity check.

If the automated identity check doesn’t work for you, you will need to:

  • In the mobile app, access the settings page

  • Click on upload selfie

From here, you will be asked to submit both:

  • An image of your photo ID

  • Record a quick selfie video

You will be prompted to select the photo ID that will be used to verify your identity. Accepted forms of photo ID include:

  • All valid passports

  • All valid Canadian drivers licenses (with photo)

  • All valid Canadian provincial ID cards

  • All valid Canadian residence permit cards

  • All foreign national drivers licenses

  • All Canadian provincial identity cards

We will not accept:

  • Expired ID's

  • Any foreign national ID that is not a driver's license

  • Provincial health cards (exception: BC Services Cards)

Once the photo of your identity document has been submitted, you will be asked to record the selfie video.

For the selfie video, you will be required to speak out loud and move your head. All actions should be completed within 25 seconds.

To submit your documents:

Click on submit video and then submit verification

Your submission will be reviewed shortly! The verification team will reach out to you once your submission has been reviewed.

Please Note: Customers can only open one personal Shakepay account.

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