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Reporting scams and fraudulent activity
Reporting scams and fraudulent activity

I was scammed, what are my next steps?

Updated over a week ago

In the unfortunate event that you believe you've been scammed, here are steps you can take:

Reach out to our Customer Support Team

To report the scam or fraudulent incident you experienced, please reach out to us through the Shakepay app by following these steps:

  1. Log into your Shakepay account using the mobile app

  2. Click the "Settings" (⚙️) icon at the bottom right of the app

  3. Click on "Help" and then select "Support chat"


Change your Password

Immediately update the password for your Shakepay account to prevent further unauthorized access.

You can change your password here: https://shakepay.com/request-password-reset


Report the Incident to the authorities

We strongly recommend contacting your local law enforcement to report the scam. Shakepay is fully prepared to collaborate with authorities to assist them with their investigation.


Canadian Anti-Fraud Centre

For reporting fraud or seeking further advice, you can also contact the Canadian Anti-Fraud Centre at 1-888-495-8501 (Toll-Free)


Retrieve Transaction History

To gather information for your report, you can request your transaction history via the app. Go to settings and select "Request Transaction Summary." This will send an email with a detailed Excel file listing all your transactions.

  1. Log into your Shakepay account using the mobile app

  2. Click the "Settings" (⚙️) icon at the bottom right of the app

  3. Click on "Account Settings" and then "Request transaction summary"


Cryptocurrency transactions are irreversible

Please remember that cryptocurrency transactions are irreversible. Once a transaction is completed, Shakepay cannot reverse or access it on your behalf.

Please see our other FAQs for more information on types of scams and how to spot phishing attempts.

If you have any questions or concerns, reach to us through our in-app support chat.


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