Before closing your account, please make sure your account balances are all zero.
To send your BTC or ETH to another wallet, see How to send crypto to an external wallet
To sell your crypto for CAD, see How do I get crypto into my bank account
To send out your CAD balance, see How can I send CAD to my bank account
We also suggest that you download your account’s transaction history to be used for tax or accounting purposes, as once your account is deleted you will no longer be able to access these records on your own.
You can view your full transaction history by going on the main screen, clicking settings and selecting Request Transaction History. Your history will be emailed to you.
Once you have moved your funds from Shakepay and downloaded your transaction history, navigate to the main screen of the Shakepay app and click the settings icon in the bottom right corner. Scroll to the bottom of that list and click Delete my account.
If you have any issues with deleting your account yourself, please reach out to our customer support and we will be happy to assist!
Thanks for giving Shakepay a try.