How to send crypto to an external wallet?

You will find the steps to send crypto to an external wallet in this article.

Updated over a week ago

Follow these steps to send crypto to an external wallet:

  1. Copy the BTC or ETH external address to your phone's clipboard, or make sure to have access it's QR code.

  2. Open the Shakepay app.

  3. Click on Bitcoin or Ethereum depending on which crypto you wish to send.

  4. Click Send.

  5. Click the field and paste the address from your clipboard.

  6. Click the wallet address which will populate below from your clipboard.

  7. Input the amount you wish to send (minimum 0.001 BTC)

  8. Click Continue

  9. Double-check your address which will be displayed

  10. Click Confirm

  11. Head to your inbox and click on the email from Shakepay “[Action required] - You are sending X.XX …”

  12. Click Confirm Withdrawal

Image showing steps 3 to 12 to send crypto to an external wallet: 3. Click on Bitcoin or Ethereum depending on which crypto you wish to send.  4. Click Send.  5. Click the field and paste the address from your clipboard.  6. Click the wallet address which will populate below from your clipboard.  7. Input the amount you wish to send (minimum 0.001 BTC)  8. Click Continue  9. Double-check your address which will be displayed  10. Click Confirm  11. Head to your inbox and click on the email from Shakepay “[Action required] - You are sending X.XX …”  12. Click Confirm Withdrawal

Once you have confirmed the transaction through the email you received, you will find the transaction in your Bitcoin account transaction history.


Troubleshooting and tips

I’m not able to send crypto out!

  • Make sure your account is not limited. If it is, contact support to resolve the issue.

  • Make sure you are using the minimum crypto required to send - 0.001BTC and 0.05 ETH

  • Make sure you don’t have an account hold. If you have edited some login information, you can’t send crypto for 24 hours.

  • Make sure you are confirming the transaction by clicking the confirm withdrawal button in the Shakepay email titled “[Action required] - You are sending X.XX …


I’m not receiving confirmation emails

If you are not receiving the confirmation email for your crypto withdrawal, please do the following:

  • Check your spam folder

  • Search your inbox with the following terms “[Action required] - You are sending”

  • Check if your inbox is not full and in that case, delete a few emails.

  • Make sure you are checking the inbox linked to your Shakepay account.

  • Try logging in your inbox from a computer. Sometimes, not all emails are displayed on mobile.

  • Log in the original inbox if you have an email redirection.

If all this fails, you can try whitelisting the Shakepay domain or adding Shakepay as a Safe sender. Follow these steps:

  1. Search your inbox with the term “Shakepay”

  2. Locate any email from Shakepay [email protected]

  3. Open the email.

  4. Click the 3 dots in the corner right.

  5. Add to whitelist/priority/safe sender.


How do I view my transaction ID or transaction hash?

You can check the status of your crypto withdrawal by following these steps:

  1. Open the Shakepay app.

  2. Click on Bitcoin or Ethereum depending on which crypto you sent.

  3. Click the transaction you want to view. Your transaction details will be displayed.

  4. Click View on the blockchain at the bottom of the screen.

Image showing steps 1 to 4 to locate the transaction details: 1. Open the Shakepay app.  2. Click on Bitcoin or Ethereum depending on which crypto you sent.  3. Click the transaction you want to view.  4. Click View on the blockchain at the bottom of the screen.


My transaction was sent but is not yet broadcasted on the blockchain and I can't see a transaction id.

If you sent out crypto and confirmed the withdrawal in the email, the transaction will be sent out and broadcasted within an hour, usually less. If you are waiting longer than this, please contact our support team.


I sent crypto to an external wallet but it was not received.

If you sent crypto to an external wallet and your transaction ID shows as confirmed on the blockchain, it means the crypto has been received in the external wallet. If it wasn't credited to your external wallet, you can contact the receiving platform and provide them the transaction hash.

If you sent it to a new platform or to someone else, please kindly contact our support team so they can take a look.



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