There are a few instances where Shakepay may ask you to submit additional documents, such as when processing a funding or withdrawal request, or when processing a dispute.

These documents can include, but are not limited to:

  • Proof of funds such as a bank statement, account translation history, void cheque, or pay stub

  • Proof of wire document

  • Written proof of contact with a merchant for a disputed transaction

As a regulated Money Service Business by FINTRAC for all Canadian provinces and territories and is licensed by Revenue Quebec for Quebec, Shakepay is required to comply with certain legal obligations.

It is important we collect this kind of information to continue operating in Canada.

Rest assured that we will keep your documents secure and use them solely for compliance purposes. The security of your funds and your personal information is a top priority for us.



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