At Shakepay, the security of your account, personal information, and funds is our top priority. For more details, feel free to visit our Security page.

The majority of digital currencies are stored offline in air-gapped, cold storage wallets. A small portion is kept in hot wallets to provide liquidity for everyday transactions.

We store some profile information, such as your name and date of birth, and handle this with the utmost care. All personal data is transmitted via SSL-encrypted tunnels and stored in our database using AES-256 encryption. This ensures that, even in the event of a breach, the data would be completely unreadable.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector.

Shakepay is a registered Money Service Business (MSB) with FINTRAC and a restricted dealer with the AMF and securities regulators across all Canadian provinces and territories.

If you have any questions or concerns, please do not hesitate to contact our Customer Support Team and we will be happy to help!

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