To update the e-Transfer profile nickname to your full legal name to match your Shakepay account please:
1. Sign in your CIBC mobile app and click the three parallel lines on top left corner to open the side menu
2. Select "Interac e-Transfer®" from the menu
3. Select "Interac e-Transfer® settings" at the bottom
4. Select "Edit my profile" from the pop-up menu
5. You will see a nickname field. Please enter your full name here to match with the name on your Shakepay account.
Once completed, you can send us a reminder on the e-Transfer and we'll have it deposited in no time.
To do so:
Click Interac e-Transfer® in the menu on the left
Select “View history”
Click on the e-Transfer you sent
Click the “Send a reminder” button at the bottom
Your reminder has been sent!