To update the e-Transfer profile nickname to your full legal name to match your Shakepay account, please follow the instructions below.
RBC requires nickname changes to be completed on your desktop browser as the RBC app doesn’t have this option:
From the Banking tab under My Accounts, select "Profile and Preferences" from the left-hand menu.
Select "Remember My Sign In Information" from the "Update My Preferences" menu in the center of the page.
Under Options, enter a new nickname
Once completed, you can send us a reminder on the e-Transfer and we'll have it deposited in no time.
To send a reminder from RBC:
Tap Move Money in the Navigation Bar
Tap the Send an Interac e-Transfer®
Tap the History Tab
Select the transfer you want to edit
Scroll to the bottom and tap Edit & Resent
Tap to edit the email, phone number or security question
Tap Save & Resend