Shakepay

Please click below to jump to the section you wish to update: 

<a href="#h_97705a848f">Shaketag</a> (username)

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How to update my Shaketag? (your shaketag is your username)

You can follow these steps to update your shaketag in the Shakepay app:

Update your Shakepay app to the latest version. 

Click the Settings wheel at the bottom right of the home screen.

Enable biometric authentication first when the pop up message appears.

Click Change next to your Shaketag in the profile modification section.

1. Update your Shakepay app to the latest version. 
2. Open the Shakepay app.
3. Click the Settings wheel at the bottom right of the home screen.
4. Click Account Settings.
5. Click Profile Modification.
6. Enable biometric authentication first when the pop up message appears.
7. Click Open device settings.
8. Enable biometric authentication.
9. Click Change next to your Shaketag in the profile modification section.
10. Click Got it on the next screen.
11. Enter your new Shaketag. 
12. Click Update Shaketag.

Please note that as a result of changing your Shaketag, your security question when funding your account has also changed to match. ﻿Be sure to update this in your banking app before you send your next e-Transfer!

- Once changed, other customers can't claim your old shaketags.  
- Shaketag can only be changed twice in the app. If you want to change it again, please contact the support team.
- You can switch back to your old shaketag anytime but this counts as one of the two times you can change it in the app.

Heads up, you won’t be able to send money out from your account for 24 hours after changing your shaketag.

You can follow these steps to update your occupation:

Click Settings at the bottom right of the home screen

A pop up message will appear and require you enable biometric authentication first. Click Open device settings

Once unlocked, click Change next to your occupation in the profile modification section.

Start typing your occupation and select the closest match from the dropdown menu

1. Update your Shakepay app to the latest version. 
2. Open the Shakepay app
3. Click Settings at the bottom right of the home screen
4. Click Account Settings
5. Click Profile Modification
6. A pop up message will appear and require you enable biometric authentication first. Click Open device settings
7. Enable biometric authentication
8. Once unlocked, click Change next to your occupation in the profile modification section.
9. Start typing your occupation and select the closest match from the dropdown menu
10. Click Update

You can follow these steps to update your residential address:

Once unlocked, click Change next to your residential address in the profile modification section.

Start typing your new residential address and select your address

1. Update your Shakepay app to the latest version. 
2. Open the Shakepay app
3. Click Settings at the bottom right of the home screen
4. Click Account Settings
5. Click Profile information
6. A pop up message will appear and require you enable biometric authentication first. Click Open device settings
7. Enable biometric authentication
8. Once unlocked, click Change next to your residential address in the profile modification section.
9. Start typing your new residential address and select your address
10. Click Update

Your residential address has now successfully been updated! 

Need to change account information in your Shakepay account? You can now do it from the mobile app!

How to update my Shaketag? (your shaketag is your username)

How to update my occupation?

How to update my residential address?