How to send my crypto withdrawal with fast speed?
Open the Shakepay app and log in
Click the crypto you want to send to an external wallet (BTC/ETH)
Click Send
Input the amount you want to send.
Click Continue
Click Fast next to Speed.
Select Fast
Click Send
Notes: If you have crypto withdrawal email confirmations active, you will need to check your emails and confirm the withdrawal in the email you received for this withdrawal.
How to send my crypto with normal speed?
Open the Shakepay app and log in
Click the crypto you want to send to an external wallet (BTC/ETH)
Click Send
Input the amount you want to send.
Click Continue
Click Fast next to Speed.
Select Normal
Click Send
Troubleshooting and common questions
How long does it take for crypto withdrawal to be broadcasted if I select fast as a speed?
If you select the fast speed option when withdrawing your crypto to an external wallet, your transaction will be broadcasted in approximately 10 minutes.
How long does it take for a crypto withdrawal to be broadcasted if I select normal as a speed?
If you select the normal speed option when withdrawing your crypto to an external wallet, your transaction will be broadcasted within 12 hours.
How many free transactions do I get per month for when I select fast as the speed to withdraw my crypto?
You will get 1 free fast transaction per month, the following ones will display the cost at the time of withdrawal. If you don’t want to pay to withdraw, you can always select normal speed and the fees are on us!
How much does it cost to withdraw my crypto with the fast speed after using my free transaction?
The price of the fast crypto transaction will be displayed in real time when you choose fast before you click Send. The fee is calculated based on the current on-chain fee rates.
Can I change the speed after initiating the crypto withdrawal to an external wallet?
You will not be able to speed up your crypto transaction if you selected normal speed. If you need to withdraw your crypto transaction fast, select the fast speed before clicking Send.
What happens if I select MAX and the fast speed?
Selecting ‘Max’ indicates that you would like to withdraw your full available crypto balance. When you select ‘Max’, we automatically deduct the fee from the max amount and your crypto transaction will be processed at fast speed (~10 minutes).
What’s the timeframe for a crypto withdrawal to expire if I have email confirmations?
If you have email confirmations for your crypto withdrawals, you have 1 hour to confirm it in the email for it to be sent out to an external wallet. If you don’t confirm within the hour, your transaction will not be completed and you will need to initiate a new one.
What does it mean if my crypto withdrawal is in progress?
If your crypto withdrawal is showing as “In progress”, it means it’s ready to be broadcasted and it will be broadcasted on the blockchain depending on the speed you selected. If you select fast speed, it should be broadcasted in approximately 10 minutes. If you selected normal speed, it will be broadcasted within 12 hours.
What does it mean if my crypto withdrawal is showing Blockchain confirmations pending?
If the crypto withdrawal shows as Blockchain confirmations pending, it means it has been broadcasted and is awaiting the amount of confirmations required on the blockchain. Once your transaction has the required amount of confirmations, it will display as Completed and the crypto will be available in the external wallet.
What is the minimum I can send with a fast speed transaction?
The smallest amount you can withdraw with fast speed is 0.00005 BTC. There’s no minimum for ETH with fast speed.
What is the minimum I can send with a regular speed transaction?
The minimum you need to send using the normal speed is 0.0005BTC and 0.025ETH. If you want to send a smaller amount, you can do so by using the fast speed.