Customers have often asked us how they can transfer Bitcoin and Ethereum from an external platform (for example, Coinbase) or from their personal wallet to their Shakepay wallet.
To do this:
Log in to your app
From your wallet screen, tap "Add Funds"
Select "Bitcoin" or "Ethereum" depending on the crypto you wish to transfer!
Here you will find your wallet address (QR code and long form).
Navigate to the external wallet app on your phone or desktop computer.
Scan your QR code or copy your BTC or ETH address to use as the "To" address to send funds.
Which networks and tokens does Shakepay support?
Please note that Shakepay offers support exclusively for bitcoin (BTC) on the Bitcoin network, and ethereum (ETH) on the Ethereum network.
Shakepay does not offer support of any tokens (USDC, USDT) on any other blockchain networks, sending ETH or any other token to your Shakepay receive address using an unsupported network such as BEP or ARB will result in permanent loss of funds.
Shakepay can not retrieve or refund tokens sent to your receiving address that have been sent on an unsupported blockchain network.
This applies to withdrawing funds from Shakepay as well. Please make sure to only send funds to a BTC address using the Bitcoin network or an ETH address using the Ethereum network.
Please reach out to our Customer support team if you have any doubts!
Note: It will take 2 confirmations on the Bitcoin blockchain for Bitcoin to appear.
It will take 60 confirmations for ETH to appear.
Now you can sell your Bitcoin on Shakepay for CAD, or send them to another Shakepay customer with a username, as you wish!
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