Customers have often asked us how they can transfer Bitcoin and Ethereum from an external platform (for example, Coinbase) or from their personal wallet to their Shakepay wallet.
To do this:
Log in to your app
Click on your Bitcoin or Ethereum account
Click the "Deposit" button
Scan the QR code or click on it to copy your address
4. Navigate to the external wallet app on your phone or desktop computer.
5. Scan your QR code or copy your BTC or ETH address to use as the "To" address to send funds.
You can now add crypto to your Shakepay account while logged into the website.
To add your crypto while online, check out the steps below:
Click on the "Add Funds" tab on the left side navigation bar
Select the crypto you'd like to add to your Shakepay account: "Bitcoin" or "Ethereum"
3. The crypto wallet's QR code and destination address will pop-up
4. You can head back over to your other (non-Shakepay) crypto wallet
5. Use the QR code or copy/paste the destination address to send crypto to your Shakepay wallet!
How to send crypto to an external wallet
Follow these steps below:
Copy the BTC or ETH external address to your phone's clipboard, or make sure to have access it's QR code
Click on your bitcoin account
Paste in the crypto address you want to send to
Enter the amount of bitcoin you wish to send
Confirm the amount you are sending and double check you are sending to the correct address
An email will be sent to the email address on your Shakepay account for you to confirm the transaction
Once you have confirmed the transaction through the email you received, you will find the transaction in your Bitcoin account transaction history
Note: ETH minimum withdrawal amount is subject to change depending on gas fees.
Which networks and tokens does Shakepay support?
Please note that Shakepay offers support exclusively for bitcoin (BTC) on the Bitcoin network, and ethereum (ETH) on the Ethereum network.
Shakepay does not offer support of any tokens (USDC, USDT) on any other blockchain networks, sending ETH or any other token to your Shakepay receive address using an unsupported network such as BEP or ARB will result in permanent loss of funds.
Shakepay can not retrieve or refund tokens sent to your receiving address that have been sent on an unsupported blockchain network.
This applies to withdrawing funds from Shakepay as well. Please make sure to only send funds to a BTC address using the Bitcoin network or an ETH address using the Ethereum network.
Please reach out to our Customer support team if you have any doubts!
How many confirmations are needed before my transaction is received
It will take 2 confirmations on the Bitcoin blockchain for Bitcoin to be received inside your account.
It will take 60 confirmations for ETH to be received inside your account.