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How do custom orders work on the Shakepay app?

How to place custom orders that will allow you to buy or sell BTC and ETH at a price that you set?

Updated over 8 months ago

How to create a custom Buy order

Follow these steps to create a buy order:

  1. Open the Shakepay app and log in.

  2. Click the crypto you wish to access your custom orders for. (BTC/ETH)

  3. Scroll down below the price of BTC/ETH.

  4. Click the Custom order button next Recurring Buys.

  5. Click the Create a custom order button.

  6. Input the price you'd like to buy the crypto at.

  7. Click Next.

  8. Input the amount in CAD you would like to purchase when the custom order price is met.

  9. Click on Review order.

  10. Click on Confirm order.

Your crypto will then be bought automatically at the price you've specified.

Notes:

  • Once you create the buy order, it can be seen on the Custom Orders page. If you tap on it, the details are shown and the buy order can deleted at any time.

  • Make sure you have enough CAD available in your Shakepay account to complete the purchase of your custom buy order.

  • If you are traveling abroad, your Shakepay account may have limited functionality.

    If you receive a message saying “This action can’t be performed from outside of Canada”, please contact our Customer Support Team and we will be happy to assist.

How to create a custom Sell order

Follow these steps to create a sell order:

  1. Open the Shakepay app and log in.

  2. Click the crypto you wish to access your custom orders for. (BTC/ETH)

  3. Scroll down below the price of BTC/ETH.

  4. Click the Custom order button next Recurring Buys.

  5. Click the Create a custom order button.

  6. Click at the top where it says Buy Bitcoin.

  7. Click Sell Bitcoin.

  8. Input the price you'd like to sell the crypto at.

  9. Click Next.

  10. Input the amount in CAD you would like to sell when the custom order price is met.

  11. Click on Review order.

  12. Click on Confirm Order.

Your crypto will then be sold at the price you've specified!

Troubleshooting and tips

How to cancel a custom order

Follow these steps to cancel a custom order:

  1. Open the Shakepay app and log in.

  2. Click the crypto you wish to access your custom orders for. (BTC/ETH)

  3. Scroll down below the price of BTC/ETH.

  4. Click the Custom order button next Recurring Buys. You will see displayed your current custom orders.

  5. Click the one you want to cancel

  6. Click on Delete order

Your custom order has been cancelled!

Accessing the custom orders page

Follow these steps to access the Custom Orders page:

  1. Open the Shakepay app and log in.

  2. Click the crypto you wish to access your custom orders for. (BTC/ETH)

  3. Scroll down below the price of BTC/ETH.

  4. Click the Custom order button next Recurring Buys.

  5. Click the custom order you wish to manage.

If you are having issues or have any questions, please do not hesitate to reach out to our Customer Support Team!

Related articles:
​How can I buy or sell crypto on the app?

How do recurring buys work on the Shakepay app?

How do I add CAD to my Shakepay account?

Why do I see different amounts on the main screen compared to the "buy & sell" screen?


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