How to submit a security selfie | Shakepay Help Center

Why Am I Being Prompted To Submit A Security Selfie?

Customers will be prompted to submit a selfie video when performing certain sensitive actions in the app. The selfie video is an account security measure that allows us to confirm that a given action in the app is authorized by you.

What is A Security Selfie?

A security selfie allows us to confirm a customer’s identity when completing more sensitive actions in the app.

Can I opt out of security selfies?

Unfortunately, it is not possible to opt out of security selfies.

How Do I Submit A Security Selfie?

You will be automatically prompted to submit a security selfie after completing certain actions in the app.

Follow the instructions as listed within the app to submit your selfie.
Please ensure that you are in a well-lit environment and that you have granted Shakepay permission to access your camera. To grant access, please check the settings of your phone.
It is important that you do not log out of your session until your selfie has been evaluated or you will be prompted to submit a new selfie.

How Long Does It Take To Review A Security Selfie?

Most security selfies are reviewed automatically and are instantly approved or rejected.
Selfies that are sent to manual review take up to 48 hours for the team to review.
Once a security selfie pending manual review has been evaluated, all subsequent security selfies will be evaluated automatically.