Need to change your phone number in your Shakepay account? You can do this online!

Note: If you have your 2FA (SMS) enabled, you will require access to your current mobile number. If you no longer have access to your old number, feel free to reach out to support for assistance!

1. Log in to your Shakepay account on the web with your shaketag (username) and password:


2. Visit the Profile page and tap Change phone number

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3- On the next page you’ll be asked to enter your new number. Make sure it's a Canadian mobile number not a VoIP number. 

You'll then be asked to verify your number with a code sent by SMS.

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Related articles:
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How to enable 2FA with an Authenticator app

I can't access my 2FA code to login

How does enabling phone contacts permission affect my privacy?

How do I suspend my account if I believe it has been compromised?

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