If your phone goes missing, don't worry -- your funds are safe!
We have added extra security measures, such as your smartphone's PIN Code/Fingerprint/Face ID in order to access your Shakepay account on the app, and email confirmations.
In addition, you can also reach out to us at [email protected], so we can block your account until you have a new phone:
When you have a new phone or new number:
We’ll be able to update your Shakepay account's phone number and reset your 2-Factor Authentication code.
Still have questions?