If you need help from our support team, please reach out directly via our support chat.


From our app:

  • Sign in with your @shaketag (username) and password. From there, you can select Settings > Help > Support Chat to send us a message.


From our website:

  • Sign in with your @shaketag (username) and password. Then, tap on the blue bubble at the bottom right of the screen. This will open the support chat and you'll be able to send us a message from there.


If you can’t login:

  • Tap on the blue bubble at the bottom right of the screen in the Shakepay help centre. This will open the support chat and you'll be able to send us a message from there.


Remember, Shakepay does not offer customer support over the phone and Shakepay employees will never call you directly.

Our support team will be happy to help you when you reach out via the support chat!

Note: You can find previous conversations and in-app messages sent by the team directly in Settings > Help > Support Chat > Your conversations



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How to verify my account?
I forgot my password

How do I login with 2FA?

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