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How to contact the Shakepay support team?

You will find below the step by step to contact support while logged in or if you are not able to log in or not a customer yet.

Updated over 2 weeks ago

If you need help from our support team, please follow these steps to reach one of our agents in chat.

Here are the steps to contact the support team from the Shakepay app:

  1. Open the Shakepay app and log in.

  2. Click the Settings wheel at the bottom right.

  3. Click Help.

  4. Click Support Chat.

  5. Click Send us a message.

Note: We will only be able to answer account specific questions if you are logged in.

Here are the steps to contact the support team from the Shakepay website:

  1. Open the Shakepay website: https://shakepay.com/signin

  2. Sign in with your shaketag (username) and password.

  3. Click the blue bubble at the bottom right of the screen.

  4. Click Send us a message. ​

Image showing steps 1 to 4 to contact support while logged in the website: 1. Open the Shakepay website: <a href="https://shakepay.com/signin" target="_blank" rel="nofollow noopener noreferrer">https://shakepay.com/signin</a> 2. Sign in with your shaketag (username) and password. 3. Click the blue bubble at the bottom right of the screen. 4. Click Send us a message. ​

If you can’t login, if your account is compromised or if you need general help, follow these steps to contact the Shakepay support team:

  1. Scroll to the bottom of this page

  2. Click the blue bubble at the bottom right. (see image below)

  3. Click Send us a message.

Image showing step 2 to locate the blue bubble at the bottom right of your screen to contact support chat.

Remember, Shakepay does not offer customer support over the phone and we will never ask you to call us to speak about your account.
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​If our team needs to call you, we will provide you the number and conformation of the call in the support chat in app first.

Our support team will be happy to help you when you reach out via the support chat!
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Note: You can find previous conversations and in-app messages sent by the team directly in Settings > Help > Support Chat > Your conversations

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How do I login with 2FA?
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