If you’re having some trouble signing in to your business account and did not receive the two-factor authentication code, we can help!
I use an authenticator app but no longer have access to it
To authorize the change, we will ask you to submit a selfie. You can upload it here:
Instructions to upload the selfie
1. Click the link above.
2. Submit a photo of yourself with that meets the following requirements:
Holding a photo ID
Holding a piece of paper, on that piece of paper please write today's date, the word "Shakepay", and the current phone number associated with your account.
Selfie example:
You will be notified via email once your selfie reset request has been reviewed!
Having issues receiving your 2FA SMS code because you changed your phone number?
To authorize the change, we will ask you to submit a selfie. You can upload it here:
Instructions to upload the selfie
1. Click the link above.
2. Submit a photo of yourself with that meets the following requirements:
Holding a photo ID
Holding a piece of paper, on that piece of paper please write today's date, the word "Shakepay", and both your current phone number and the new phone number you would like to have listed on your account
Selfie example:
You will receive an email once your selfie has been reviewed!
Note: We only accept valid Canadian mobile phone numbers and we are unable to support VoIP numbers.
Have a new number, and you are still able to login?
If you have a new number and can login, you can update the phone number online! If you can't get that updated, please reach out to our support team.
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How can I update my mobile number?