Shakepay

Please reach out to our Customer Support Team to report that your device was lost or stolen so we can enforce a temporary block on your account until you have a new phone.

You can contact our Customer Support Team through the Shakepay app.

Support chat is available on the <a href="https://shakepay.com/signin" target="_blank" rel="nofollow noopener noreferrer">Shakepay website</a>.

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I have a new phone number, how do I update it?

If you have a new phone number, you can follow the steps <a href="https://help.shakepay.com/en/articles/2832284-i-can-t-log-in-update-my-phone-number-or-reset-my-2fa-from-authenticator-to-sms#h_dab00b9a7d" target="_blank">here</a> to have it updated on your Shakepay account!

Related articles: ​<a href="https://help.shakepay.com/en/articles/5512017-how-to-contact-the-shakepay-support-team" target="_blank">How to contact the Shakepay support team?</a>

<a href="https://help.shakepay.com/en/articles/1873664-is-my-information-and-money-safe-and-secure-in-shakepay" target="_blank">Is my information and money safe and secure in Shakepay?</a>

<a href="https://help.shakepay.com/en/articles/2832284-i-can-t-access-my-2fa-code-to-login" target="_blank">I can't access my 2FA code to login</a>

<a href="https://help.shakepay.com/en/articles/6585227-i-think-someone-has-access-to-my-card-details-what-should-i-do" target="_blank">I think someone has access to my card details, what should I do?</a>

How to secure your Shakepay account if your device is lost or stolen?

What are my next steps if my phone is lost or stolen?

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I have a new phone number, how do I update it?