Shakepay

If you need help from our support team, please follow these steps to reach one of our agents in chat.

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Here are the steps to contact the support team from the Shakepay app:

Click the Settings wheel at the bottom right.

1. Open the Shakepay app and log in.
2. Click the Settings wheel at the bottom right.
3. Click Help. 
4. Click Support Chat.
5. Click Send us a message.

Image showing steps 2 to 5 to contact support while logged in the app: 2. Click the Settings wheel at the bottom right.  3. Click Help.   4. Click Support Chat.  5. Click  Send us a message.

Note: We will only be able to answer account specific questions if you are logged in.

Here are the steps to contact the support team from the Shakepay website:

Open the Shakepay website: <a href="https://shakepay.com/signin" rel="nofollow noopener noreferrer" target="_blank">https://shakepay.com/signin</a>

Sign in with your shaketag (username) and password. 

Click the blue bubble at the bottom right of the screen. 

1. Open the Shakepay website: <a href="https://shakepay.com/signin" rel="nofollow noopener noreferrer" target="_blank">https://shakepay.com/signin</a> 
2. Sign in with your shaketag (username) and password. 
3. Click the blue bubble at the bottom right of the screen. 
4. Click Send us a message. ​

Image showing steps 1 to 4 to contact support while logged in the website: 1. Open the Shakepay website: <a href="https://shakepay.com/signin" target="_blank" rel="nofollow noopener noreferrer">https://shakepay.com/signin</a> 2. Sign in with your shaketag (username) and password. 3. Click the blue bubble at the bottom right of the screen. 4. Click Send us a message. ​

If you can’t login, if your account is compromised or if you need general help, follow these steps to contact the Shakepay support team:

Click the blue bubble at the bottom right. <img src="https://downloads.intercomcdn.com/i/o/1043118847/0c72d333bba2ac0fe085b305/Screenshot+2024-05-06+at+2_44_53%E2%80%AFPM.png" width="25" alt="">(see image below)

1. Scroll to the bottom of this page
2. Click the blue bubble at the bottom right. <img src="https://downloads.intercomcdn.com/i/o/1043118847/0c72d333bba2ac0fe085b305/Screenshot+2024-05-06+at+2_44_53%E2%80%AFPM.png" width="25" alt="">(see image below)
3. Click Send us a message.

Image showing step 2 to locate the blue bubble at the bottom right of your screen to contact support chat.

Remember, Shakepay does not offer customer support over the phone and Shakepay employees will never call you directly.

Our support team will be happy to help you when you reach out via the support chat! ​

Note: You can find previous conversations and in-app messages sent by the team directly in Settings &gt; Help &gt; Support Chat &gt; Your conversations

Related articles: ​<a href="https://help.shakepay.com/en/articles/1721007-what-happens-if-i-lose-my-phone" rel="nofollow noopener noreferrer" target="_blank">What happens if I lose my phone?</a>

<a href="https://help.shakepay.com/en/articles/6585227-i-think-someone-has-access-to-my-card-details-what-should-i-do" rel="nofollow noopener noreferrer" target="_blank">I think someone has access to my card details, what should I do?</a>

<a href="https://help.shakepay.com/en/articles/1673395-how-to-verify-my-account" rel="nofollow noopener noreferrer" target="_blank">How to verify my account?</a> ​<a href="https://help.shakepay.com/en/articles/2133286-i-forgot-my-password" rel="nofollow noopener noreferrer" target="_blank">I forgot my password</a>

<a href="https://help.shakepay.com/en/articles/2514276-how-do-i-login-with-2fa" rel="nofollow noopener noreferrer" target="_blank">How do I login with 2FA?</a> ​ ​

You will find below the step by step to contact support while logged in or if you are not able to log in or not a customer yet.